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So, my sister has a MOCpages account that she wants to delete. Her name is Zan McPherson. However, the email she used was deleted a while ago. Now, she cant get on the page to delete it. Is there any way she could register a new email into her account? Or could someone just delete it for her? Thanks
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| February 5, 2012, 10:15 pm
So, my sister has a MOCpages account that she wants to delete. Her name is Zan McPherson. However, the email she used was deleted a while ago. Now, she cant get on the page to delete it. Is there any way she could register a new email into her account? Or could someone just delete it for her? Thanks
Permalink
| February 5, 2012, 10:15 pm
 Group admin 
Hmm...Let's try this...

Have her sign in with her old email address (even though it's no longer the one she uses, I think it should still allow her to sign in). Then she can go to her home page and select "delete your account" from the options at the right. She'll be asked for her password, and it should show the old email there as well. Simply enter the password and delete the account.

Let us know if that doesn't do it.

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| February 6, 2012, 8:52 am
 Group moderator 
Quoting Mark Kelso
Hmm...Let's try this...

Have her sign in with her old email address (even though it's no longer the one she uses, I think it should still allow her to sign in). Then she can go to her home page and select "delete your account" from the options at the right. She'll be asked for her password, and it should show the old email there as well. Simply enter the password and delete the account.

Let us know if that doesn't do it.

I can imagine one slight issue there, if she wants to delete her MOCpages account because she hasn't used it for a long time, and has forgotten her password, there is no way to reset the password as the details would go to the dead email address.

I had the same issue on another website when my virgin.com email address was killed off before I had chance to swap over to my gmail address on all the websites I haven't logged onto for some time. The only option you have in that scenario is to leave the dead account active and just forget about it. (unless the admins can delete it for you).
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| February 6, 2012, 9:00 am
Quoting andros tempest
I can imagine one slight issue there, if she wants to delete her MOCpages account because she hasn't used it for a long time, and has forgotten her password, there is no way to reset the password as the details would go to the dead email address.

I had the same issue on another website when my virgin.com email address was killed off before I had chance to swap over to my gmail address on all the websites I haven't logged onto for some time. The only option you have in that scenario is to leave the dead account active and just forget about it. (unless the admins can delete it for you).


Yes, that is exactly my problem. since the email was deleted, its dead. That means that I cant even create a new password because I could not access the email. I have a few ideas of what the password might be, but without an email its useless
Permalink
| February 6, 2012, 11:54 pm
Quoting andros tempest
I can imagine one slight issue there, if she wants to delete her MOCpages account because she hasn't used it for a long time, and has forgotten her password, there is no way to reset the password as the details would go to the dead email address.

I had the same issue on another website when my virgin.com email address was killed off before I had chance to swap over to my gmail address on all the websites I haven't logged onto for some time. The only option you have in that scenario is to leave the dead account active and just forget about it. (unless the admins can delete it for you).


Yes, that is exactly my problem. since the email was deleted, its dead. That means that I cant even create a new password because I could not access the email. I have a few ideas of what the password might be, but without an email its useless
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| February 6, 2012, 11:55 pm
I just successfully recovered my old email, but now it says that it isnt in the system! I tried many times using all 3 emails that I have ever had.... can someone please just delete it? Im confusing myself and this is getting to be a pain...
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| February 7, 2012, 12:04 am
 Group admin 
Quoting Gavin Mcpherson
I just successfully recovered my old email, but now it says that it isnt in the system! I tried many times using all 3 emails that I have ever had.... can someone please just delete it? Im confusing myself and this is getting to be a pain...


I'm sorry, Gavin. I know it IS a royal pain. Unfortunately, I can't delete the account without direct verfication from your sister that she wants her account to go bye-bye. I believe you, but the policy under these circumstances is that only the individual with the account can have their account removed. I think under the circumstances, I'd recommend just letting it go dormant.


Permalink
| February 8, 2012, 8:42 am
 Group admin 
I agree with Mark. In this case it's better to just let the account stay there. It's not hurting anyone and the way the rules are set up, there's really no way to verify that the account owner truly wants it deleted. Again, we COMPLETELY believe what you're telling us but we have to have one rule across the board for things like this so we don't have a mistake.
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| February 8, 2012, 11:02 am
Quoting Chris Phipson
I agree with Mark. In this case it's better to just let the account stay there. It's not hurting anyone and the way the rules are set up, there's really no way to verify that the account owner truly wants it deleted. Again, we COMPLETELY believe what you're telling us but we have to have one rule across the board for things like this so we don't have a mistake.


Okay, well I guess you guys are right. The account isnt THAT big of a deal. But through the internet, how are you guys supposed to verify people? Seems hard! Pretty much, how would my sister do that if she wanted to?

Permalink
| February 8, 2012, 10:51 pm
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